Frequently Asked Questions & Support

Shapewear is one of the basic must-haves any lady should have in her wardrobe. No mater if you need the best shapewear for formal dresses or simply some day to day shapewear items, our Trophy Shapewear collection is here to help you achieve the best Queenly outfit.

Our Trophy Shapewear collection consists of qualitative shapewear that will improve your posture and abdominal muscles, while boosting both your self-esteem and confidence. Besides, this type of underwear is great for diminishing waistline, and sculpting the body for the best bodily shape.

Usually, shaping lingerie is made from qualitative Lycra of silicone, a warm but breathable material. This means you will get the chance to feel and look amazing, while wearing this comfortable shapewear lingerie. 

And we guarantee that seeing your body in a sexy silhouette will encourage you to wear your beloved clothes without worrying about them looking awkward on you. Shapewear is all about smoothly covering up your weak spots, whilst flattering your best features. And, of course, they fit into the category of modest clothing, as you are the only one who will know you are wearing it.

Our shapewear can be used for a wide array of purposes, including as shapewear for dresses, shapewear for plus size, shapewear for love handles, or shapewear for stomach.

Overall, enjoy wearing our best shapewear for formal dresses, as they allow these fashion glamour dresses to fit nicely any body shape.

Of course, you can opt for shapewear shorts, shapewear skirts, strapless shapewear, or shapewear bodysuits depending on your needs and desires.


We offer three different levels of compression:

    • Power Sculpt Fit: Products with this fit will offer the highest and strongest level of targeted compression
    • Core Control Fit: Products with this fit will offer medium level of targeted compression
    • Smooth Contour Fit: Products with this fit will offer the lowest and most comfortable level of targeted compression. Perfect for all day & night long wear.

A gusset is a piece of material sewn into a garment to strengthen a part of it, such as the crotch of an undergarment.  For all of our gussets, we recommend following a few rules:

  • Practice using the gusset at home before using it in public (you might pee on yourself a bit)
  • Always hover! Do not sit on the toilet seat.

Regular Gusset – this means the item will be just like a regular, normal panty with no openings

Double Gusset – these will have 2 pieces of fabric that overlap to provide a discrete opening between the legs for ease of use when using the restroom (just like mens underwear for ladies).

Easy Access Gusset – this gusset looks like a normal gusset that has been cut down the center. This cut creates a natural opening of the fabric when you sit to use the restroom.  Over the slit, there is a strip of super stretchy fabric that you need to slide to the side to expose the slit allowing you to use the restroom.

Hook & Eye – the panty bottom actually has hook & eye closures, similar to a bra, allowing you to fully disconnect the front part of the garment from the back.

Foldable/Open Gusset means these will have 2 pieces of fabric doubled with cotton that overlap to provide a discrete opening between the legs for ease of use when using the restroom.

Many of our items have this to offer the customer the option of not wearing a panty underneath to eliminate panty lines. 

  • Great for sheer dress options or form fitting outfits to avoid VPL
  • Antimicrobial (in some instances)
  • Guest love the option to not have to wear a panty underneath

Measure your body using a standard measuring tape or use the FREE body measurement app Sizer (available for both iOS & Android) HERE.

Keep scrolling to see instructions on how to measure your body.

Dress SizeBust SizeWaist (IN)Hips (IN)
XXS0030 - 3223.5 - 24.531 - 33.5
XS0 - 232.5 - 34.525 - 26.534 - 36.5
S4 - 635 - 3727 - 2937 - 39.5
M8 - 1037.5 - 39.529.5 - 31.540 - 42
L12 - 1440 - 42.532 - 3542.5 - 44.5
XL14 - 1643 - 46.535.5 - 3845 - 48.5
2X16 - 1847 - 50.538.5 - 4149 - 52.5
3X20 - 2251 - 5341.5 - 4453 - 55
4X24 - 2653.5 - 55.544.5 - 4755.5 - 57.5


Take your measurements

To find your correct size, use a tape measure and take these measurements. Stand with your back straight in front of a mirror, to make sure that you measure correctly and that the tape measure is kept level.

1. BUST

Measure under your armpits, around your shoulder blades, and over the fullest part of your bust. Don’t pull the tape measure too hard. For fitting a bra, you also need the measurement just under your bust.

2. WAIST

Measure around your natural waistline. This is the narrow part of your waist, about an inch above your navel. Relax and breath out before you measure.

3. HIP

The hip should be measured around its fullest part (about 8 inch. below your waist).

4. INSEAM

This is the measurement from your ankle to your groin, when you stand with your legs straight. If possible, ask a friend to help you. This can also be measured on a pair of pants with the proper length.

5. BRA & CUP

First, you need to measure your under-bust.
Then your breast-level bust. Do this while naked. Stand up and bend your bust forward so that your back is parallel to the floor.

You should see all of your breast tissue coming forward. That's where you measure it flat on your skin.

Now with those two measurements, Let's calculate your size using the chart below.


 

We offer FREE tracked shipping within the USA, Canada.

Free Local pick up in the Birmingham Alabama, area.

International shipping to other destinations is subjected to a flat rate of $4.99.


Orders are processed within the following business hours:

  • Monday: 10 AM – 5 PM
  • Tuesday: 10 AM – 5 PM
  • Wednesday: 10 AM – 5 PM
  • Thursday: 10 AM – 5 PM
  • Saturday: 11 AM – 2:30 PM
 

Local pick up hours: Monday to Saturday 10AM - 7:30PM


Good things take time:


Estimated delivery time varies by location and can be longer than 10 days due to high demand and current COVID-19 measures. Our warehouses are located both within and outside the United States to ensure the shortest shipping times as possible. 


Standard Shipping (3-5 days processing) - Rates will be determined at checkout based on address and order weight.


Orders are processed in 3 to 5 business days, additionally shipping time frames are as stated below.



These are our estimates:

  • USA: between 5 to 20 business days.
  • Canada: between 10 to 25 business days.
  • UK/Ireland: between 7 to 20 business days.
  • Australia / New Zealand: between 5 to 20 business days.
  • Others: 10 to 40 Days.

A tracking number will be emailed to you within 75 business hours to allow you to track your shipment. 


Email notifications will also be sent for the same purpose.

You can track your order from the page link below using your order number or your tracking number


https://trophyshapewear.com/pages/order-tracking

We strive to ship out items to you as early as possible, and when products are stored in different warehouses, we ship them separately. You are still able to track all items in your order. You can track your order from the tracking page link below using either your order number (a four-digit number communicated in your email confirmation) or your package tracking.


https://trophyshapewear.com/pages/order-tracking



We advise to contact the shipping carrier to verify that the order was initially addressed to the right delivery address before contacting our support. If the carrier confirms that the shipping label has the right delivery address, this matter should be resolved directly with their services. No refunds or store credit from our end will be processed in this case.If the shipping label was initially wrongly addressed, please contact us  for further assistance.

Our email and chat support lines are open and ready to serve you from:

Monday to Friday 11 AM - 3 PM US central time

You can expect a response from our team members between 24 to 48 business hours.


BY VISITING AND/OR PURCHASING FROM WWW.TROPHYSHAPEWEAR.COM, YOU ARE CONSENTING TO THESE POSTED TERMS AND CONDITIONS.


Money-Back Guarantee:


  • Not As Described Or Damaged BEFORE try-on

We promise your money back if:


> the item you ordered is out of stock, 

> the product received is not as described, 

> the product was damaged before try-on. 


Our support team will assist you with returning your order. 


***For hygiene purposes please ensure to try our shapers ABOVE your underwear.***


Once we receive your returned item, our team will review your request and inspect the item. 


We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.


If approved, you'll be given the choice between Free Exchange, Store credit (no fees) or cash refund (fees apply)


If rejected for non compliance with the above terms, you will receive an email. Return to customer will be at the charge of the customer.


  • Other Reasons

In case of a return or exchange for any other reasons, you will be refunded in a form of a store credit coupon code (re-usable anytime) upon reception of the item.


Return, Refunds And Fees


Exchange: One FREE return label per order  

No extra fees


Store Credit Refund
: One FREE return label per order

(No extra fees. Credit of total value of the products returned sales taxes excluded)


Cash Refunds
: Return label $8.99 + handling fees $3.75 will be subtracted from the total refund 

(Sales Taxes will not be refunded if already submitted to the local taxes)

You agree to not dispute any charges at any time. In the event that you inadvertently dispute a charge made to your account in connection with a purchase made through this website, you agree to immediately cancel/withdraw such a dispute. 

You understand that disputing a charge through your financial institution is a violation of this Agreement and you agree to not do so. You are responsible for any fees, including attorney’s fees, associated with recouping payment on disputes and any collection fees associated with such an event.


How to Get the Refund?

You can get a refund by contacting us within 7 days of delivery on the contact us page. As per the above-mentioned guidelines, we will give you a refund within 10 business days.

We accept returns for any reason.

We do not accept returns on worn and/or torn items, stained items, washed items, items with tags, and protective stickers removed. For hygiene purposes please ensure to try our shapers ABOVE your underwear.



Returns Or Exchanges (US) & Refunds In Store Credit Money-Back  Guarantee


In the unlikely event that you're not happy with your purchase; or receive a damaged or defective item, we’re happy to exchange the item for a new one.


Please Contact Us within 7 days of receiving your product to begin the process.


Exchanges claimed after the 7 days time frame (or claimed outside of the USA and Canadian territories) will be processed at the charge of the buyer; and accepted for up to 10 days from the day of the reception.

Any returns sent back without contacting us will be refused


Returns Or Exchanges Other Countries Refunds In Store Credit Money-Back  Guarantee


Returns or exchanges must be claimed within 7 days of reception and will be processed at the charge of the buyer.

TrophyShapeWear reserves itself the right to serve and do business with whom we chose to.


The secure systems we use may have flagged your transaction as fraudulent, which can be the reason why your order was denied and refunded. For more information, please contact us .

As stated on our product description pages, our products are made overseas and imported. You are sent the equivalent of the US size, accordingly with our size chart

If your shaper still doesn't fit the way you expect it to, please contact our support team to assist you with exchanging it to your size.

For Exchanges & Returns CONTACT US HERE



Our email and chat support lines are open and ready to serve you from:

Monday to Friday 11 AM - 3 PM US central time


You can expect a response from our team members between 24 to 48 business hours.



For All other questions: Contact us HERE.