I Received The Wrong Size

As stated on our product description pages, our products are made overseas and imported. You are sent the equivalent of the US size, accordingly with our size chart. 

If your shaper still doesn’t fit the way you expect it to, please contact our Live Chat support team to assist you with exchanging it to your size within 7 days of receiving your product to begin the process for free.

Exchange requests between Day 8 and Day 10 will be at the charge of the buyer. 

Any exchange request after 10 days of delivery will be automatically denied and no exceptions will be made.

My Order Was Shipped To The Wrong Address?

We advise to contact the shipping carrier to verify that the order was initially addressed to the right delivery address before contacting our support. If the carrier confirms that the shipping label has the right delivery address, this matter should be resolved directly with their services. No refunds or store credit from our end will be processed in this case.

If the shipping label was initially wrongly addressed, please Contact us from our chat bubble on our home page, (bottom right button).   for further assistance.

Our email and chat support lines are open and ready to serve you from:

Monday to Friday 11 AM – 3 PM US central time

You can expect a response from our team members between 24 to 48 business hours.

USPS Lost Your Package In Transit

If USPS standard FREE shipping was selected while ordering:

From the moment we send your packages the responsibility and tracking updates for them depends on USPS. 

For more information, we advise you to contact them at 8002758777 with your tracking info to locate your parcel. 

Please note that as per our terms, orders will not be canceled or refunded while still in transit or lost. In the unfortunate case USPS would have lost your item, the responsibility lies with them. We advice you to open a claim for investigation with their technical support to resolve this issue directly with USPS.

If USPS Priority Mail or any other Paid-For Shipping was selected while ordering:

For orders on Priority Mail or any other paid-for shipping we ship your package with insurance coverage for up to  $100 (maximum coverage allowed by USPS through Shipsurance.) 

The responsibility and tracking updates for the packages from the moment we send them depend on USPS. 

For more information, we advise you to contact them at 8002758777 with your tracking info to locate your parcel. 

Please note that as per our terms, orders will not be canceled or refunded while still in transit. 

In the unfortunate case USPS would have lost your item, the responsibility lies with them. We advice you to open an investigation with their technical support to help locate your package.

Upon confirmation of USPS for loss, you can contact our support so we can start running the Shipsurance claim on your behalf. 

The claim will be then sent to your email inbox for additional information.

Upon agreement of your claim by Shipsurance your order will either be replaced as soon as possible or fully refunded.

Why was my order refunded?

The advanced secure systems we use may have flagged your transaction as fraudulent, which can be the reason why your order was denied and refunded.

While our team may contact you to verify your identity TrophyShapeWear reserves itself the right to serve and do business with whom we chose to.

For more information, please contact us from our chat bubble on our home page, (bottom right button).